How well do you think you are able to turn a sticky situation into a calm and collected one within the workplace? If you are dealing with recurring colleague or customer problems, then you may need to get in touch with a professional conflict management company that can assist in customising a course to suit your needs. Included in these courses will be a variety of conflict management strategies that when combined, can assist you in dealing with a broad scope of issues. Productivity among workers, improved customer satisfaction, as well as better health and safety within the workplace can be benefited from when the following training tactics are practiced.
The Accommodating Strategy
If dealing with a conflict in the right way is in someone’s best interests, managing the situation will seem far more appealing to that person. When it comes to practicing the accommodating strategy, this is the main focus and you must consider resolving the issue by giving the employees in your workplace a bit of control. For example, allowing workers to wear their own attire one day a week or offering incentives for good work will make them feel happier in the working environment and less likely to cause an argument with their peers.
Encouraging Collaboration Among Workers
The more often workers are forced to collaborate with one another on a project or when dealing with a customer complaint, the easier it will be for them to get along on a daily basis. Organising group days out or arranging team activities within the workplace will reinforce the strength your company needs to strive. Hosting staff parties from time to time wouldn’t hurt either! Collaboration benefits your customers too, because it means decision making speeds up and they are assisted in the most efficient way possible.
Compromising to Reach Agreeable Solutions
Sometimes, all it takes for a solution to be met is a little bit of compromising. A work compromise means taking any element of competition that exists right out of the picture. That’s right – when colleagues consider one another equal, they will be able to come to an agreeable solution, minus the heated debate. This method will only need to be practiced a few times before peers will get to the point that they know compromising is the solution that never fails. Who knows, they might even form a strong friendship after conflict management team techniques are introduced.
A range of simple and practical techniques are used by CRTC – a company that offers conflict management services throughout Australia. To discuss course options, call 03 8899 7535.
