BPO or Business Process Outsourcing unit is generally a centralized office that is used for transmitting and receiving large volumes of requests over the telephone. BPO’s are also known as call centers. A BPO is generally operated by a company to manage incoming information inquiries or product support for customers.
BPO’s are of two different types – inbound and outbound. In an inbound BPO or call center, customers call up to ask and clarify their queries. Inbound call centers are also used for customer support. On the other hand, in an outbound call center, the agents make calls to customers for product services, telemarketing, debt collection and clientele.
Call centers and BPO’s are operated through a large open workspace for call center agents. The workspace is fully equipped with a computer for every agent, telephone headset/set connected to a telecom switch and more than one supervisor stations. These supervisor stations can be networked with additional centers or independently operated. However, they are often linked to a corporate computer network, including LANs, microcomputers and mainframes.
BPO Jobs – A Good Career Option
BPO’s can either be near-shore or offshore. Any BPO that is contracted to a nearby country is known as near-shore outsourcing. Similarly, a BPO contracted outside a company’s country is called as offshore outsourcing. BPO jobs are generally categorized into back-office outsourcing which includes internal business functions such as:
Accounting and finance- Human resources
- Front office outsourcing
Outsourcing work in the form of BPO jobs, voice based operations and customer service jobs provide firms with an increased flexibility in resource management. BPO jobs can help you in many ways like:
- Have a good command over English
- Exposure to new areas
- Plenty of experience
- Strong communication skills
- Personality development
If you have the required skills and inclination, you must apply for BPO jobs and enjoy a successful career in the BPO industry.